Privacy Policy

Effective Date: 11 June 2026

This Privacy Policy ("Policy") describes how BulkFineChem ("we", "us", or "our"), a bulk ingredient supply platform operating at https://bulkfinechem.com/, collects, uses, stores, and protects the information of businesses and individuals ("you" or "your") who access our website or engage with our services.

We are committed to protecting your information in compliance with the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our website or engaging our services, you consent to the practices described in this Policy. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM USING OUR WEBSITE OR SERVICES.

1. Information We Collect

As a B2B bulk ingredient supply platform serving brands, manufacturers, traders, distributors, and institutional buyers, we collect information necessary to process enquiries, fulfil bulk orders, and maintain business relationships.

Information You Provide Directly:

•       Full name and designation, company or business name, GSTIN (where applicable)

•       Business email address, phone number, and WhatsApp number

•       Billing and shipping address, warehouse or plant location

•       Product requirements, MOQ preferences, formulation details, and procurement timelines

•       Communication records including enquiry forms, emails, calls, and WhatsApp conversations

•       Payment and billing information (processed securely through third-party payment gateways)

Information Collected Automatically:

•       IP address, browser type, device type, and operating system

•       Pages visited, product categories viewed, time on site, and referral sources

•       Cookie identifiers and analytics data (see Section 4)

2. How We Use Your Information

We use the information we collect for the following purposes:

•       To respond to bulk product enquiries and provide pricing quotations

•       To process and fulfil orders for bulk food ingredients, nutraceutical ingredients, and agrochemical inputs across PAN India

•       To arrange dispatch, logistics coordination, and delivery tracking of bulk consignments

•       To send order confirmations, invoices, dispatch notifications, and Certificates of Analysis (CoA)

•       To verify business credentials and GST information for B2B transactions

•       To maintain ongoing client relationships and provide procurement support

•       To send updates on new product additions, regulatory changes, and bulk pricing offers — only where you have opted in

•       To improve our platform, product catalogue, and user experience through analytics

•       To comply with applicable Indian laws including GST, FSSAI, and other regulatory requirements

•       To prevent fraud, unauthorized access, and misuse of our platform

We do not sell, rent, or trade your business information to third parties for their independent marketing purposes.

3. Sensitive Personal Data or Information (SPDI)

In accordance with the IT (SPDI) Rules, 2011, payment-related financial information — including bank account details, payment instrument details, and transaction data — is treated as Sensitive Personal Data. Such information is collected only as required to process payments and is handled exclusively through PCI-DSS compliant payment gateways.

Business information such as GSTIN, trade licenses, and procurement documents shared with us for verification purposes is treated with the same confidentiality as personal data.

4. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to enhance your browsing experience and understand how business users interact with our catalogue and enquiry system. We use:

•       Essential Cookies: required for the website to function correctly, including catalogue browsing and enquiry form submissions

•       Analytics Cookies: help us understand visitor behavior and optimize our platform (e.g., Google Analytics)

•       Marketing Cookies: used to serve relevant product and category advertisements to returning visitors

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our product catalogue or enquiry system. By continuing to use our website, you consent to our use of cookies as described here.

5. Sharing Your Information

We do not sell your information. We may share it with:

•       Logistics and freight partners responsible for transporting bulk consignments to your warehouse or plant

•       Payment gateway and banking partners for processing transactions

•       Manufacturers and sourcing partners to confirm product specifications, availability, and documentation

•       Cloud hosting and CRM platforms supporting our website and client management operations

•       Government or regulatory authorities (GST, FSSAI, CIB&RC, etc.) when required under applicable Indian law

•       Successor entities in the event of a merger, acquisition, or business restructuring

All partners engaged by us are required to maintain appropriate confidentiality and security standards.

6. Your Rights

You have the right to:

•       Access the information we hold about your business or account

•       Request correction of inaccurate or outdated information

•       Withdraw consent for marketing communications at any time

•       Request deletion of your data, subject to legal and contractual retention obligations

To exercise any of these rights, please contact us using the details at the end of this Policy. We will respond within 30 days.

7. Data Security and Retention

We implement industry-standard security measures — including SSL encryption, secure cloud storage, and access controls — to protect your information. We retain client and transaction records for a minimum of 5 years in compliance with applicable Indian GST, accounting, and tax laws, or longer as required for dispute resolution or regulatory compliance.

8. Third-Party Links

Our website may contain links to third-party platforms or manufacturer websites. We are not responsible for the privacy practices of those external sites and encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated Policy will be published on our website with a revised effective date. Continued use of our platform after any update constitutes your acceptance of the revised Policy.

Contact Us

For any questions, concerns, or requests related to this policy, please reach out to us:

•       Email: bulkagrochem@gmail.com

•       Phone / WhatsApp: +91 98765 00000

•       Business Hours: Monday–Saturday, 9:00 AM – 7:00 PM IST

•       Location: Vadodara, Gujarat, India

Website: https://bulkfinechem.com/

We aim to respond to all business inquiries within 1–2 business days.